Customers have 15 days from the day they received their item to request a replacement, refund policy or returns. Shipping and handling fees are not refundable in any cases.
REFUNDS (IF APPLICABLE)
We are committed to providing you with the absolute best products, and it’s our responsibility to replace your item(s) for any of the following reasons:
– The product is flawed
– The product you received is different from the product originally represented on our site
STEPS TO GET A REFUND
Step 1: Please email us at: [email protected] , provide a photo of the product you received along with detail shots you wish to include (We need these information as proof to look into a replacement and prevent future errors)
Step 2: Our customer service team will review your request. If your request is approved, we will provide you with a shipping address: Bigfanshops, 814 Mission Street, Suite 600, San Francisco, CA 94103, United States.
Step 3: Customer is responsible for the return and exchange shipping rate. Please allow 2-5 business days after receiving your item for a refund.
Note: Any unauthorized or damaged customer returns will not be eligible for a refund or replacement, and the item will be forfeited.
CANCEL (IF APPLICABLE)
After making purchase, customer have 12 hour to request cancelling – we will happy process full refund.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet:
– Firstly check your bank account again.
– Then contact your credit card company, it may take some time before your refund is officially posted.
– Thirdly, contact your bank. There is often some processing time before a refund is posted.
– Finally, if you’ve done all of this and you still have not received your refund yet, please contact us at: [email protected].
SALE ITEMS (IF APPLICABLE)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES (IF APPLICABLE)
All products are customized based on customer’s demand, we can support exchange size or color but it will require handling and fulfillment fee .
If you need to exchange it for the same item, send us an email at: [email protected] . Our customer service team will review your claim. If your claim is approved, we will provide you with a return address.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
If your claim is approved, we will provide you with a return address. You will take responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.