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We will assist the customer until they get the order. Please contact us via mail bigfanshops@gmail.com.

Contact Us

Should you have any questions or concerns that aren’t answered on our  Return & Exchange Policy or FAQ pages, please use the following form to email our dedicated support team!

Please remember that our hours of operation for shipping and customer service are Monday through Friday, 8AM to 4PM PST (excluding weekends and major holidays) with response times typically within 1-2 business days. Please allow an extra 1-2 business days for a response during high traffic times such as holidays and new launches.

Lastly please note that we answer all emails oldest to newest, so each new email will move you back to the end of the queue!

Email support: bigfanshops@gmail.com

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